Inventory Management
-“Hyper-sensitivity” to proper inventory management -focus on achieving the most profitable level of inventory turns via our inventory management system.
Operational Support
-Next day UPS service with a single handling charge -no minimum, no freight charges. Gets you the parts you need quickly so you can get your customer’s equipment up and running.
-Parts stocking order programs which allow you to properly stock your parts shelves in order to optimize customer satisfaction.
-Yearly parts return programs with no restocking fee. Increases your customer satisfaction and reduces your financial risk.
- Consistently high parts and equipment fill rates.
-Professional full time customer service and inside sales representatives provide order processing, directing calls, answering questions and problem solving
-Our highly qualified, award-winning technical service department provides service support, technical training, education, on-site assistance, and safety training.
Sales and Marketing Support
-Professional showroom display assistance to maximize the effectiveness of your showroom space.
-Two full-time demonstrators available to assist you in field demonstrations, municipals calls, and open houses.
-In-house advertising department allows us to pool resources and produce the most effective and cost-efficient marketing and advertising campaigns for you. Turn-key programs allow you to concentrate on the rest of your business.
-A sales representative who is truly a business partner, with the ability to go beyond the usual and assist you in the development and growth of your business.
-Mutually planned, common goals – goals are periodically measured against performance, and any necessary adjustments are made so that together we can achieve these objectives.
Long Term Investment
-Recently completed state-of-the-art facility is evidence of our long-term commitment to this industry.
-200,000 square feet of warehouse space shows a major commitment to stocking whole goods in order to service your needs. We also have expansion capabilities for another 100,000 square feet.
-18,000 square feet of office space (with 11,000 square feet of additional expansion possible) includes a dealer “campus” with the latest in technical service and sales and marketing training aids.
-Ample acreage for extensive product demonstrations.
Company Culture
-Philosophy of providing services and support that allow us to work together to achieve uncommon success in our industry.
-At all times do business in a consistent and ethical manner.
-Whenever possible, follow the philosophy of “one call, one solution.” Attempt to handle all situations as quickly and fairly as possible.
-Assist you in building a powerful brand in your marketing area, making you the dealer of choice for discriminating consumers, professionals, and municipalities.
